{"id":254,"date":"2026-06-05T09:00:33","date_gmt":"2026-06-05T09:00:33","guid":{"rendered":"https:\/\/www.phiresearchlab.org\/?page_id=254"},"modified":"2026-06-06T07:37:03","modified_gmt":"2026-06-06T07:37:03","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/www.phiresearchlab.org\/index.php\/service-desk\/","title":{"rendered":"Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"254\" class=\"elementor elementor-254\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c85f557 e-flex e-con-boxed e-con e-parent\" data-id=\"c85f557\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-93a7c1d e-con-full e-flex e-con e-child\" data-id=\"93a7c1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-40368bc elementor-widget elementor-widget-heading\" data-id=\"40368bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Desk: To Request IIU\u2019s Technology Innovation Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9922903 elementor-widget elementor-widget-text-editor\" data-id=\"9922903\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"avia-button-wrap avia-button-center avia-builder-el-2 avia-builder-el-no-sibling \"><p>Click the button below\u00a0to\u00a0request IIU services via our service desk. Please note that to use IIU services, you must agree to\u00a0our\u00a0<a href=\"\/code-of-conduct\/\">code of conduct<\/a>. Please take a moment and review the information before submitting your request(s).<\/p><div class=\"avia-button-wrap avia-button-center avia-builder-el-2 avia-builder-el-no-sibling \"><a class=\"avia-button avia-icon_select-yes-left-icon avia-color-theme-color avia-size-x-large avia-position-center \" href=\"\/servicedesk\/customer\/portal\/1\" target=\"_blank\" rel=\"noopener\"><span class=\"avia_iconbox_title\">Launch Service Desk<\/span><\/a><\/div><p>Once you\u00a0sign in\u00a0to our service desk, you\u2019ll see the screen below.\u00a0 Simply select the services which most closely meets your need. Next, you will be asked to provide some information \u2013 which will help us better understand your problems and\/or challenges.\u00a0 Please note that all fields on the forms are required unless they are marked as optional.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-17d8189 e-con-full e-flex e-con e-child\" data-id=\"17d8189\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48052b6 elementor-widget elementor-widget-image\" data-id=\"48052b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"275\" height=\"183\" src=\"https:\/\/www.phiresearchlab.org\/wp-content\/uploads\/2026\/06\/images-10.jpg\" class=\"attachment-full size-full wp-image-266\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2531f02 e-flex e-con-boxed e-con e-parent\" data-id=\"2531f02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a84ab96 elementor-widget elementor-widget-heading\" data-id=\"a84ab96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Other ways to contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7cce3 elementor-widget elementor-widget-text-editor\" data-id=\"8a7cce3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We look forward to hearing your feedback \u2013 or any comments you\u2019d like to share with us. Please contact us via email at\u00a0<strong><a href=\"\/mailto:informaticslab@cdc.gov\">informaticslab@cdc.gov<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Service Desk: To Request IIU\u2019s Technology Innovation Services Click the button below\u00a0to\u00a0request IIU services via our service desk. Please note that to use IIU services, you must agree to\u00a0our\u00a0code of conduct. Please take a moment and review the information before submitting your request(s). Launch Service Desk Once you\u00a0sign in\u00a0to our service desk, you\u2019ll see the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-254","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/pages\/254","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/comments?post=254"}],"version-history":[{"count":33,"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/pages\/254\/revisions"}],"predecessor-version":[{"id":517,"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/pages\/254\/revisions\/517"}],"wp:attachment":[{"href":"https:\/\/www.phiresearchlab.org\/index.php\/wp-json\/wp\/v2\/media?parent=254"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}